FAQ
Frequently Asked Questions

Check-in is from 15:00 to 18:00.

* Please contact us in advance if you arrive after 18:00. Check-out time is by 10:00.

Early check-in is not available, but you may park your car before 15:00. Late check-out is subject to availability and may incur a fee; please request it after arrival.

Only small dogs are allowed, and stay is possible in the “Dog Base” or “Dog Suite Base”.
・No other animals allowed.
・Up to 2 dogs per room.

Cancellation fees are as follows:
・No show / No contact: 100% of accommodation fee
・1 day before arrival: 100%
・7 days before arrival: 70%
・30 days before arrival: 50%

We accept cashless payments including various credit cards and QR code payments.

We are sorry, but there is no shuttle service available.

We offer optional orders for cakes and bouquets.
・Cakes: please inform the number of guests.
・Bouquets: from 5,000 yen (excluding tax).

All rooms accommodate from 1 to 4 guests. Please inquire about shared beds. Standard rooms can be connected.

Each room is equipped with four single beds.

Towel set (bath mat, face towel, bath towel), hair dryer, body soap, shampoo, conditioner, hand soap, toothbrush & toothpaste, razor, cotton, comb, shower cap, slippers are provided.

You can enjoy meals in the dining room of each building, so please rest assured.

Each bedroom and dining room is equipped with air conditioning.

Free Wi-Fi is available in every building.

All rooms are non-smoking (including heated tobacco products). Please use the smoking area located next to the management building.

Each building has individual bathrooms and toilets.

Power outlets are freely available in each room.

Microwaves are not provided in any building.

For fire safety, bringing your own fire-related equipment is prohibited. Thank you for your understanding.

Salt, pepper, and olive oil are provided.
* Available for guests also staying without meals.

The refrigerator in the room contains complimentary beer, highballs, chuhai, non-alcoholic beer, cola, soda, fruit juice, Perrier, and mineral water. Additional beverages (wine, sake, whiskey, etc.) are available until 20:00 upon request.

* Menu items may change.

For children aged 3 to under 12, we offer a simple grilled hamburger menu.
* Not available for guests on accommodation-only plans.

We provide bowls, pet sheets, disinfectant spray, dry towels, etc.
* Please bring your dog’s food.

Please refrain from allowing dogs on the beds. Cages are provided for use.

Regardless of meal plan or accommodation-only plan, you can use the dining room of each building.

You are free to bring your own food and drinks. Each room comes equipped with a refrigerator (with freezer) for your use.

We will accommodate ingredient substitutions according to allergy details if informed at least 3 days before your stay.
* For guests with allergies or disliked foods, we recommend the accommodation-only plan so you can bring preferred ingredients.

Dinner time can be selected from 18:00, 18:30, or 19:00. Breakfast ingredients will be prepared in the refrigerator at dinner time.

We are sorry, but fireworks are prohibited for safety reasons.

You can enjoy karaoke using the projector installed in each room. Please keep volume considerate of adjacent rooms. Note that the facility observes a silent time from 22:00 onward and your cooperation is appreciated.

Convenience Store: “Lawson Poplar Suo-Oshima Store” (24-hour) about 7 minutes by car. Supermarket: “Marukyu Oshima Komatsu Store” (8:30–20:00, open daily) about 5 minutes by car.

We apologize, but there are no barrier-free rooms available in our facility.